Press Releases

LANDMARK Launches First Luxury Mall ‘E-chat Shopping’ Initiative

Delivering an elevated online shopping experience

Hong Kong, 27th May 2020 – LANDMARK today launched Hong Kong’s first mall-based ‘e-chat shopping’ service, offering a luxury e-shopping experience on its LANDMARK mobile app.

LANDMARK’s new e-retail technology represents an innovative step for the city’s luxury retail sector and has been developed to further enhance its mobile Style Concierge service, an online shopping concierge that enables customers using the LANDMARK App to select, reserve or purchase their favourite items.

The unique service delivers a ‘live-chat’ function via WhatsApp, enabling direct ‘one-on-one’ communication with in-store sales associates, providing customers with fashion advice, trend tips and assistance to elevate their online shopping experience. LANDMARK customers can browse, select and purchase over 500 items of this season’s must-haves, from over 48 LANDMARK luxury fashion and lifestyle stores.

“As a luxury market leader, we are excited to introduce the new ‘e-chat shopping’ initiative on the LANDMARK app. LANDMARK takes international luxury brands together onto one comprehensive platform to bring a wide range of luxury products to our customers.” explained Mr Raymond Chow, Executive Director of Hongkong Land.

“In what is a rapidly-evolving retail environment, we are anticipating consumers’ increasing demand for convenience through technology. As an important part of LANDMARK’s ongoing digital transformation, this seamless platform enables to best serve and meet our customers’ needs.”

With luxury shopping just a click away, orders and payments can be made directly online, with purchases available for collection in-store, or delivered direct to shoppers’ homes or choice of destination in Hong Kong within 48 hours.

Participating LANDMARK fashion and lifestyle retailers include luxury fashion houses FENDI, Bottega Veneta and Tory Burch; prestigious jewellery & watch brands, including, Chopard and De Beers; and bespoke shoe labels, including Roger Vivier, R. Sanderson, and, with more prestigious brands to come.

During the launch promotional period, from 26th May 2020 to 30th June 2020, BESPOKE members will enjoy a 5% rebate after each successful transaction via the LANDMARK app Style Concierge service. The e-gift certificates, up to a value of HKS50,000, will be credited and redeemable from their e-wallet by 9th July 2020.

To enjoy LANDMARK’s e-chat commerce service, download the LANDMARK HONGKONG app and register as a BEPSOKE member at ‘Pearl’ level or above BESPOKE members may also enlist the help of the BESPOKE concierge team to facilitate their shopping enquiry. To receive latest news and register for upcoming events, sign up for the LANDMARK e-newsletter at Follow LANDMARK on Facebook at; or Instagram or search ‘landmarkhk’.

Terms and conditions apply.

Please download the high-resolution images at:

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For more information, please contact:
Hongkong Land
Jennifer Lam +852 2842 8222
Felicia Wong +852 2842 8546
Iris Leung +852 2842 8325

FleishmanHillard Hong Kong
Kitty Lee +852 2586 7861
Vivian Pau +852 2586 7862

LANDMARK represents the epitome of top-tier luxury shopping and lifestyle experiences. Drawing from a rich heritage which began in 1904 – LANDMARK today is the luxury shopping destination of Hongkong Land’s Central portfolio including 4 iconic connected buildings, LANDMARK ATRIUM, LANDMARK ALEXANDRA, LANDMARK CHATER and LANDMARK PRINCE’S. LANDMARK offers approximately 208 of the finest stores and restaurants, all seamlessly linked by pedestrian bridges. From high fashion and accessories to watches and jewellery, from luxury living to beauty and grooming, from international cuisine to authentic gourmet dining, LANDMARK brings the ultimate shopping experience to the discerning customer.

About Hongkong Land
Hongkong Land is a major listed property investment, management and development group. Founded in 1889, Hongkong Land’s business is built on excellence, integrity and partnership.

The Group owns and manages more than 850,000 sq. m. of prime office and luxury retail property in key Asian cities, principally in Hong Kong, Singapore, Beijing and Jakarta. Its properties attract the world’s foremost companies and luxury brands.

The Group’s Central Hong Kong portfolio represents some 450,000 sq. m. of prime property. It has a further 165,000 sq. m. of prestigious office space in Singapore mainly held through joint ventures, a luxury retail centre at Wangfujing in Beijing, and a 50% interest in a leading office complex in Central Jakarta. The Group also has a number of high quality residential, commercial and mixed-use projects under development in cities across Greater China and Southeast Asia. In Singapore, its subsidiary, MCL Land, is a well-established residential developer.

Hongkong Land Holdings Limited is incorporated in Bermuda and has a standard listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group’s assets and investments are managed from Hong Kong by Hongkong Land Limited. Hongkong Land is a member of the Jardine Matheson Group.